This policy explains how Fotile Pakistan processes, ships and delivers your order across Pakistan, including timelines, charges and installation.
1Order Processing
Orders are processed within 1–2 business days of confirmation. For payments by bank transfer, processing begins once payment is confirmed. You will receive an order confirmation and, where available, tracking details.
2Delivery Areas & Timelines
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and similar): typically 2–5 business days.
- Other cities and towns: typically 4–8 business days, depending on location and courier coverage.
Delivery timelines are estimates and may vary due to stock availability, weather, public holidays or courier delays. Large appliances may be delivered by a specialised logistics partner.
3Delivery Charges
Delivery charges, if any, are stated in your quotation before you confirm your order and depend on your location and the size of the product. Promotional free delivery may apply to selected products or order values.
4Installation
Many Fotile appliances require professional installation. Where installation is included or available, our team or an authorised dealer will contact you to schedule it after delivery. Please do not attempt to install range hoods, hobs, ovens or dishwashers yourself, as incorrect installation can affect safety and warranty.
5Receiving Your Order
- Please ensure someone is available at the delivery address to receive and inspect the product.
- Check the packaging for visible damage before accepting delivery where possible.
- Report any transit damage within 48 hours with photos, quoting your order number.
6Delays & Support
If your order is delayed beyond the estimated window, please contact us at 042-111-13-15-17 or via the Contact page and we will follow up with the courier on your behalf.